Arachni Recovery Equipment Leads The industry with an unbeatable 3 year warranty.
Warranty covers product failure. Warranty does not cover malicious damage and improper use do to improper recovery. If you wrap your rope around a tree and the rope fails due to extreme abrasion warranty may be denied. If you cut your rope simply to get a new rope, the rope will not be replaced.
ARE will do everything available to ensure customer satisfaction however, it reserves the right to deny a warranty claim if damage incurred is not product failure and or is of malicious intent.
Warranty does not cover color changes in product as they are meant for use in harsh environments and while a quality product has been developed to assist in color retention, it is difficult to ensure colors never fade wear or dull.
Examples of Warranty coverage:
Winch Rope failure
Kinetic Rope Failure
Thimble Failure (HD thimble used on ARE products only.)
Products sent in for warranty will be repaired first and checked for integrity. If product cannot be repaired a replacement will be sent of equal value and quality.
Warranty time frame can extend to 30 days from the time the rope had been received however we strive for fast and efficient turnaround time.
If you cut your rope to install and or shorten rope to fit your winch, this does not void your warranty.